Getting Started
Learn how to sign up, book your first ride and more.
Help Center
How can we help you?
Find answers, solve issues and get the support you need.
Browse Help Topics
Find answers to the most common questions.
Ride Options
Explore ride types, pricing and availability.
Payments & Billing
Learn about payments, promos and refunds.
Safety & Security
Your safety is our priority. Learn more about our safety features.
Account & Profile
Manage your account, personal info and preferences.
App & Technical
Troubleshoot app issues and technical problems.
Frequently Asked Questions
RaSap is a ride-hailing platform that connects passengers with nearby drivers, providing fast, safe, and affordable transportation.
RaSap operates in Cameroon and is continuously expanding. Check the app to see if your location is currently supported.
Download the RaSap app, sign up using your phone number or email address, verify your account, and complete your profile.
Yes. We use industry-standard encryption and security measures to protect your personal information.
1. Open the RaSap app. 2. Enter your pickup location. 3. Enter your destination. 4. Choose your preferred ride type. 5. Confirm your booking.
If available in your city, you can schedule rides for a future date and time.
Yes. You may cancel your ride before pickup. Cancellation fees may apply depending on when you cancel.
Fares are calculated based on: • Base fare • Distance traveled • Trip duration • Traffic conditions • Dynamic pricing during peak demand • Applicable taxes and fees
Whenever possible, RaSap provides an estimated fare before confirming your trip.
Depending on your location, RaSap supports: • Mobile Money (orange and Mtn) • Digital Wallets • Cash • Promotional Credits
Contact Customer Support through the app. We'll investigate and resolve billing issues promptly.
Drivers undergo: • Identity verification • License verification • Vehicle inspection • Background screening (where legally permitted)
No. Drivers are matched automatically based on proximity and availability.
Yes. After every trip, both riders and drivers can rate each other.
If you're in immediate danger: • Contact local emergency services first. • Report the incident to aSap Support.
Use the "Lost Item" feature in the app or contact support as soon as possible.
Yes. You can update your: • Name • Phone number • Email address • Payment methods • Profile photo
Yes. You may request account deletion from the Settings page or by contacting Customer Support.
Promo codes may provide discounts on eligible rides and are subject to expiration dates and usage conditions.
Safety Tips for a Better Ride
Follow these simple tips to ensure a safe and comfortable journey.
View Safety Tips- Share your trip with loved ones
- Verify your driver and car details
- Sit in the back seat
- Report any issues through the app