Privacy Policy
Effective Date: 23/06/2026
Welcome to aSap.
Your privacy is important to us. Popular apps may need access to certain smartphone features to provide their functionality and a relevant user experience. Android and iOS devices notify users when an app requests access to features such as the microphone, camera, or location. You may grant or refuse these permissions.
Our app requires users to provide a valid phone number and email address to order a ride. It does not require personal information such as a birthdate or passport number. It only requests access to smartphone features that help improve your experience and the quality of our service.
This Privacy Policy explains how aSap collects, uses, stores, and protects your information.
1. Information We Collect
We may collect:
- Name
- Phone number
- Email address
- Payment information
Location Information
To provide ride services, we collect:
- GPS location
- Pickup locations
- Drop-off locations
- Trip routes
Device Information
- Device model
- Operating system
- App version
- IP address
- Device identifiers
Usage Information
- Ride history
- Ratings
- Support requests
- App activity
2. How We Use Your Information
We use your information to:
- Provide transportation services
- Match riders with drivers
- Process payments
- Improve app performance
- Detect fraud
- Ensure safety
- Provide customer support
- Send ride updates
- Notify users of promotions and service updates
3. Location Data
Location information is used to:
- Locate nearby drivers
- Navigate drivers
- Estimate fares
- Improve route efficiency
- Enhance rider safety
Location services may continue during active trips.
4. Payment Information
Payments are processed through secure third-party payment providers. aSap does not store complete payment card information.
5. Sharing Information
We may share information with:
- Drivers
- Payment processors
- Identity verification providers
- Customer support partners
- Law enforcement when legally required
We never sell your personal information.
6. Data Security
We implement industry-standard safeguards, including:
- Encryption
- Secure servers
- Access controls
- Monitoring systems
- Authentication measures
No system is completely secure, but we strive to protect your information.
7. Data Retention
We retain information only as long as necessary for:
- Providing services
- Legal compliance
- Fraud prevention
- Business operations
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your information
- Correct inaccurate data
- Delete your account
- Request data portability
- Withdraw consent
- Object to certain processing activities
9. Cookies and Analytics
We may use cookies and analytics tools to:
- Improve user experience
- Analyse app performance
- Remember preferences
- Prevent fraud
10. Children's Privacy
aSap is not intended for individuals under the minimum legal age required to use ride-hailing services in their jurisdiction. We do not knowingly collect information from children.
11. International Data Transfers
Your information may be processed in countries other than your own. We take appropriate measures to protect your data during such transfers.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updated versions become effective upon publication within the app.
13. Contact Us
If you have questions regarding this Privacy Policy, please contact:
aSap Support
Email: support@asap.com